Customer imports

To study and understand the behaviour of your audiences throughout your customer journey.

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Strengthen your customer knowledge to meet your business challenges

By surveying your contact base, and the people who have visited your site or been exposed to your advertising messages, focus your results and actions on your customers or prospects to improve your marketing and sales performance in your markets.

Concept test, brand experience or usage study, put all your questions directly to the contacts that matter to you.

With our offer Premium+ carry out your studies on an unlimited database on all these subjects.

1. Ask

Apply the force of our studies technology to your ecosystem

We adapt to your needs and capabilities to offer you a tailor-made study solution and simplify your experience.

We offer you several activation options to facilitate deployment, develop recurrence or enrich your tools:

Imports

Upload your databases onto our platform for direct and rapid collection while benefiting from our study expertise. Associate each of your files with a language.

Connection

Integrate our trackers and/or connect your tools (CRM, DMP, etc.) to our solution to automatically transfer your contacts and carry out a hyper-targeted collection using our technology.

Integration

Automate the launch of studies, define your key indicators and integrate the results and analyses directly into your tools via our API.

All your data is stored temporarily, securely and anonymously.

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Create questionnaires adapted to each of your issues

Carry out quantitative marketing studies and gather the opinion you need on all your subjects, to meet all your challenges: measuring the performance of an advertising campaign, product launch, internationalisation, brand experience, etc. With our Premium + offer: no longer prioritise them and get unlimited insights. Premium+ : no longer prioritise them and get unlimited insights.

To create your questionnaire, you can:

write your own tailor-made questionnaire by integrating all types of questions (open questions, matrix questions, scale questions, etc.) and by using our intelligent question bank

use our customisable study templates and rely on our expertise to ensure you get the insights you need based on key indicators

let our expert team build it for you

Access the study templates

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Improve your ROI by easily understanding the actions you need to take

Our deliverable clearly responds to the marketing and business challenges you have identified.

Discover a graph presenting the key insights of your study according to the indicators that matter to you, as well as on the basis of your own audience segmentation.

ranking of messages generating the most purchase intentions

impact on your turnover of the barriers and motivations to purchasing

commercial potential of each consumer expectation

Customer imports small process three en Customer imports medium process three en Customer imports big process three en

Apply the force of our studies technology to your ecosystem

We adapt to your needs and capabilities to offer you a tailor-made study solution and simplify your experience.

We offer you several activation options to facilitate deployment, develop recurrence or enrich your tools:

Imports

Upload your databases onto our platform for direct and rapid collection while benefiting from our study expertise. Associate each of your files with a language.

Connection

Integrate our trackers and/or connect your tools (CRM, DMP, etc.) to our solution to automatically transfer your contacts and carry out a hyper-targeted collection using our technology.

Integration

Automate the launch of studies, define your key indicators and integrate the results and analyses directly into your tools via our API.

All your data is stored temporarily, securely and anonymously.

Customer imports small process one en Customer imports medium process one en Customer imports big process one en

Create questionnaires adapted to each of your issues

Carry out quantitative marketing studies and gather the opinion you need on all your subjects, to meet all your challenges: measuring the performance of an advertising campaign, product launch, internationalisation, brand experience, etc. With our Premium + offer: no longer prioritise them and get unlimited insights. Premium+ : no longer prioritise them and get unlimited insights.

To create your questionnaire, you can:

write your own tailor-made questionnaire by integrating all types of questions (open questions, matrix questions, scale questions, etc.) and by using our intelligent question bank

use our customisable study templates and rely on our expertise to ensure you get the insights you need based on key indicators

let our expert team build it for you

Access the study templates

Customer imports small process two en Customer imports medium process two en Customer imports big process two en

Improve your ROI by easily understanding the actions you need to take

Our deliverable clearly responds to the marketing and business challenges you have identified.

Discover a graph presenting the key insights of your study according to the indicators that matter to you, as well as on the basis of your own audience segmentation.

ranking of messages generating the most purchase intentions

impact on your turnover of the barriers and motivations to purchasing

commercial potential of each consumer expectation

Customer imports small process three en Customer imports medium process three en Customer imports big process three en

See report examples

Easily understand your results and the actions you need to take to achieve your objectives thanks to our two complementary deliverables:

Pdf See a sample report

A comprehensive analysis with the major insights from the study and operational recommendations from our expert team to make the best decisions

Video See a sample video

A video synthesis to share with your employees to unite them around your results

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Frequently Asked Questions

There is a good chance you will get your answers.

Collecting and analysing data on contacts, whether they are customers, prospects or others, provides information on their purchasing and consumption habits, their needs, expectations and satisfaction, but also on the brand and its reputation, image and quality of experience.

It also makes it possible to focus on a familiar audience and to deepen the knowledge of this specific target, for example, by asking them about a product intended for them before its launch, by obtaining their feedback to improve an offer and obtain new ideas, etc.

Although satisfaction surveys have become an important part of brand strategy, the success of a company goes far beyond the satisfaction of its customers after the purchase of its product or service. To be successful, a brand must be able to evoke positive emotions throughout its experience, and at each of its touch points. Customer and prospect database surveys are designed to help brands question and optimise their strategy throughout the buying journey.

Interviewing contacts can be useful in a wide variety of situations and stages of the buying journey. The right methodology is no longer to send a series of questions at the end of the process, as many companies used to do, but to break down the surveys by theme and share them during the right interaction. This may involve subscribing to a newsletter, downloading an application, putting together an online basket, cancelling an order, etc.

These surveys can be conducted from the acquisition phase through to the post-sale phase and can be continually renewed to gain regular insights.

We allow you to target all your contact bases, while respecting your segmentation, if any. This could be individuals exposed to your advertising, users of your product, visitors to your website or application, prospects, occasional or repeat customers, your service contacts, internal company employees, etc.

We give you the possibility to import or share via API the data available on your contacts: email, cookies, IDFA, phone number. We then use this existing data to survey your contacts in the appropriate environments, by distributing a targeted questionnaire in the media, by email, SMS or instant messaging applications, or on social networks. The survey can also be integrated into your website, application, or shared via a push notification.